Terms & Conditions

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (collectively, “Terms and Conditions”).  By using the Website, you will be deemed to have accepted these Terms and Conditions.

By accepting the Terms and Conditions, you will be entering into a binding agreement with the Company and its affiliates and subsidiaries (collectively, “Eco Park Munsyari”) and the hotels, resorts and properties managed by Eco Park Munsyari (each a “Hotel” and collectively, “Hotels”) for the use of this Website. The use of “we” or “us” refers to the Company, Eco Park Munsyari and the Hotels.

Use of the Website 

The Website allows you to access the reservation services of the Hotels under the Eco Park Munsyari.

The Website also provides marketing and promotional information about products, services and activities on offer by Eco Park Munsyari and the Hotels. 

The Website and its content are made available for your personal, non-commercial use.  The Website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. The Company reserves the right to deny access to the Website to any user who violates the Terms and Conditions, the PrivacyPolicy, the Cookies Policy or at its sole discretion. 

You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of our computer systems.

You must be of sufficient legal age and capacity to make reservations for rooms, restaurants or spa services through the Website.  If you are a child or minor, you may only use the Website and services available on the Website with the permission of your parent or guardian.

Some parts of the Website are restricted for members of Eco Park Munsyari Circle.  Only registered Eco Park Munsyari Circle members may access such members’ areas.

Intellectual Property 

The Website contains proprietary information, content and materials, including but not limited to text, graphics, images, photographs, videos, music, sound, icons, logos, designs, trade names, trade secrets, patents, trademarks, software codes and technologies (“Content“), that is owned by Eco Park Munsyari and/or third parties and is protected by applicable intellectual property and other laws, including but not limited to copyright. No licence is granted in respect of those intellectual property rights. Your use of the Website does not grant, transfer to or confer upon you any right, title or interest in the Content.

Google Terms, we hereby notify end users that we have modified the maps by incorporating number identifiers which cross refer to place names. We have no connection or affiliation with Baidu Map. By using Baidu Map service your user location data may be obtained.

You agree that you will not use the Content in any way whatsoever except for use of the services available on the Website in compliance with the Terms and Conditions. The Website may only be used for personal and non-commercial purposes.  You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, licence, reverse engineer, decompile, or disassemble the Content without the prior written consent of Eco Park Munsyari, save and except to the extent permitted by copyright laws and/or for the downloading and printing of the Content for personal record-keeping purposes only.

You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of Eco Park Munsyari or any other party, and such infringement, violation or misappropriation shall amount to a breach of the Terms and Conditions. No permission or authorisation is granted to you to use, or permit others to use the Company’s icons, site addresses, or any other means to hyperlink other Internet sites with any page in the Website unless specifically permitted by the Company in writing.

You can send your comments, suggestions, ideas, or feedback concerning the Website or any of the services made available to you on the Website or the Hotels (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without restriction. You irrevocably assign to us all right, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in the Feedback.


By using this Website to make reservations with a Hotel, you agree to be bound by all of such Hotel’s standard terms and conditions and by any other policies, terms and conditions that may apply.  

By using this Website to make reservations, you hereby authorize the Hotel and us to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.    

You may only make reservations through this Website for yourself and your guests. If you intend to book more than nine (9) rooms at the same Hotel for the same period of stay on behalf of one or more guests, you must contact the Hotel directly to make the reservation. You are prohibited from using this Website for the purposes of reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents.

The Hotel reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in. The Hotel has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Cancellation Policy  

The cancellation policy of any reservation may vary depending on the room rates, occupancy levels, availability or other Hotel requirements. The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.

Notwithstanding the foregoing, it is our standard cancellation policy that in the event of a cancellation of your guaranteed reservation less than 24 hours prior to 6.00 pm of your scheduled arrival date (according to the local hotel time), or in case you fail to show up without a valid reason, the Hotel has the right to debit a one-night cancellation charge from the credit/ debit card provided to secure the reservation and/or saved in your account.

Credit/ Debit Card Information  

As of 1 January 2018, you must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to us and to the Hotel to secure your reservation or to pay an advance deposit for prepaid or advance purchases. No payment will be deducted from your credit/ debit card at the time of reservation unless it is for prepayment or advance purchase.  

If you are a Eco Park Munsyari Circle member, you may choose to save your credit/ debit card details in your account for future use. This is optional and will expedite your future reservations and purchases made via this Website. The collection of your credit/ debit card details is subject to our Privacy Policy. It is your responsibility to update your credit/ debit card details on your account. If your credit/ debit card is invalid or has expired, you will not be able to complete your reservation or purchases.  

By providing your credit/ debit card information, you represent and warrant that (i) you are legally authorized to use the credit/ debit card you provided; (ii) you authorize us to charge you in full for all charges incurred by you and your guests (if applicable) or charged to your account for all products and services purchased by you and any damage or loss caused by you and your guests during your stay (including, without limitation, damage to the Hotel’s property); (iii) you authorize us to charge you in full the prepayment or advance purchase at the time of reservation; and (iv) you authorize us to charge any cancellation charges to your credit/ debit card. 

While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Website’s operating system or unauthorized access by third parties.       


Where applicable, you may charge the purchase of goods and services including food and beverage, spa services or other Hotel activities to your room during your stay. You are personally liable for the full payment of all such charges which may include any applicable service charges, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of the Hotel bill or during check-out.

All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable. Additional foreign exchange fees may also apply if any other currency, which is not from your originating issued card’s country, is selected to be charged.

If you choose to check out of the Hotel without settling your bill in full, you expressly and irrevocably authorize us to charge to your credit/ debit card, which was used at the time of check-in, provided to secure your reservation, or saved in your account (whichever is available), all charges you and your guests may have incurred including any damage or loss caused by you or your guests to the Hotel during your stay.

Cash & Points (Room Awards) 

  1. Members may redeem Room Awards at a participating hotel by using a combination of Cash & Points.
  2. Cash & Points are applicable on the “Flexible Rate” and “Flexible Rate with Breakfast” and for specific Room Types only. Prevailing government taxes and service charges apply to the stay and such taxes/charges may vary for each participating hotel based on applicable regulations. Any associated charges must be paid by the Member at check-out. The redemption rate for each Room Award is 15 (fifteen) Points to 1 (one) US$ or local currency equivalent. A minimum of 500 Point is required before a Room Award can be redeemed with a combination of Cash & Points.
  3. Member can only redeem one room under his/her name at any point in time when a reservation made under Cash & Points.
  4. Cash & Points cannot be redeemed in conjunction with any other offers or promotions unless specifically permitted by the Terms and Conditions that accompany Redemption Awards.
  5. Upon confirmation of a Cash & Points reservation, a Member will need to cancel and make a new reservation for any changes, including change of hotel, room type, date of check-in, length of stay or guest name. The new reservation is subject to prevailing Flexible Rate or Flexible Rate with Breakfast, room availability, cancellation rules, policies and penalties at the time of the new reservation.
  6. Cash & Points reservations are subject to reservation requirements and cancellation policies at the participating hotel.
  7. Points used in connection with the Cash & Points reservation will be used to settle any cancellation penalty in the first instance. Any cancellation penalty that cannot be settled with Points will be charged to the credit card provided. Any remaining Points after cancellation penalty is deducted will be credited back to the Member’s account and such Points will retain their original expiry date. Expired Points will not be extended when the cancellation penalty is being processed.
  8. Points will not be refunded for a no-show on the Cash & Points redemption and the remaining cash portion (if any) will be deducted from the credit card.
  9. Member will not be able to earn Points on Room Rate for Cash & Points redemption booking, whether such redemption booking is made using full Points or partial cash plus Points. Member may earn Points on their incidental spend.

*These terms and conditions apply to Cash & Points only. Cash & Points are subject to the Eco Park Munsyari Circle Terms and Conditions. Any terms that are not specified herein are set out in the Eco Park Munsyari Terms.  

Mobile Check-In and Check-Out (Eco Park Munsyari Circle Members Only) 

Members of the Eco Park Munsyari Circle may have access to the Mobile Check-In and Check-Out functions on Eco Park Munsyari’s mobile application (“App”) if they have made their reservations directly with Eco Park Munsyari’s channel network, such as this Website, the App, Eco Park Munsyari’s reservation call centre or directly with a Hotel. For more details of how the Mobile Check-In and Check-Out functions work, you can download the App from the Apple Store or the Google Play and read the App’s Terms and Conditions.


You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash onto the Hotel premises and you do so at your own risk. While Hotels provide reasonable security, Hotels are not designed as high security areas for the safekeeping of expensive jewellery, precious goods or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. Safety deposit boxes and in-room lockers are available for your use. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Hotel premises. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the statutory limitation available under the applicable local laws and regulations.